Refund Policy

Our commitment to customer satisfaction aligns with the guidelines set forth by the Australian Consumer Law, accessible at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

While we stand ready to provide refunds, repairs, or replacements, entitlements are subject to the conditions outlined in the Australian Consumer Law. You may request a free repair, replacement, or refund, but it's important to note that entitlements may not always apply. Instances where the consumer guarantees do not come into effect include cases where the product meets your specifications, but you've had a change of heart, found a more economical alternative elsewhere, decided the purchase doesn't suit your preferences, or have no use for it.

In the event of a major problem with the product, you have the right to request a replacement or refund. Replaced products will be of an identical type to the originally supplied product, and refunds will be issued in the same amount and form as the original payment.

The timeframe for your request may be taken into consideration by the business, factoring in:

• The type of product
• Anticipated consumer usage
• Reasonable product lifespan
• Expected tolerance for use before any issues become noticeable

For major issues with services, you have the option to cancel the contract, obtain a refund, or seek compensation for the decrease in value compared to the price paid.

Damages and Issues

Upon receiving your order, please inspect it promptly. If you identify any defects, damages, or receive an incorrect item, kindly contact us immediately. We will assess the issue and take appropriate measures to rectify the situation and ensure your satisfaction.